NOC OFFICER

Ksh  0

Details

  • Advert Type:OFFERED
  • Posted on:04/10/2019
  • Job type:Permanent
  • Expires on:04/08/2019
  • Job level:First level management
  • Work type:Full time
  • Minimum education level:University (Bachelor)
  • Salary Type:Per Annum

Description

PURPOSE OF THE JOB Network monitoring and control, or network management, exercised over a monitoring system. Monitoring critical network alarms and engaging in proactive escalation and follow up till the closure.

Certificates required

Diploma in IT or any other Technical field Proficiency in Ms Office

Job duties and responsibilities

. Monitoring of alarms and outage reporting through the provided channels. • Escalating as per escalation matrix. • Providing direct customer support when required. • Creating reports on closed tickets, both EM and outage and escalating to the team leader. • Analysing site problems and incident response on the system, communicate with site technicians and track problems through to resolution. • Booking tickets with KPLC customer care and escalate the reference numbers to provided channels (Netis and Customer groups) and a follow up mail to KPLC customer care. • Tracking generator fuel levels, generator running hours and updating as part of the resolution to EM or outage clears. • Good communication, planning and organizing skills • Ability to be flexible and working under pressure • Communication and interpersonal skills • Planning and organizing skills

Job requirements / Ideal candidate

Diploma in IT or any other Technical field. Fluent in communication (English) Proficiency in Ms Office EXPERIENCE At least 1 year experience in NOC field more so monitoring of alarms and escalations to field technicians SKILLS & ABILITIES • Good communication and analytical skills • Creative and innovative thinking • High sense of Professionalism and responsibility. • Possesses High level of integrity • Has a high level of urgency in dealing with Network matters • Good trouble shooting skills • Ability to work with minimum supervision • Flexibility and willingness to work long hours and over the weekend when called upon. • A positive work attitude and the ability to prioritize will be vital PERSONAL ATTRIBUTES • Team player • Customer focused • Ability to work under pressure • Reliable and proactive • Ability to multi-task • Safety Awareness

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